What Is Shipping Protection

Q: WHAT IS JUNIPERMIST SHIPPING PROTECTION? In an effort to provide more safety, assurance, and insurance for our customers, we are happy to offer in house Shipping Protection. This solution offers complete protection for our shipments and orders. Simply add Shipping Protection to your cart at checkout to safeguard against any unforeseen hiccups that may arise.

Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE? You can file a claim by contacting our customer support team via email: info@junipermist.com with details about your order. A representative of our customer support team will be happy to resolve any issue for you.

Q: DOESN’T JUNIPERMIST COVER LOST OR STOLEN PACKAGES THROUGH THEIR CUSTOMER SERVICE? We take customer happiness very seriously and always try our best to resolve issues for our customers as quickly as possible. We can't cover every lost, damaged or stolen package out of pocket but by purchasing shipping insurance, completing a claim is easier, faster, and helps get any shipping issues resolved as quickly as possible.

Q: WHAT IS NOT COVERED BY INSURANCE?
1.  Packages that are lost multiple times. The cost of insurance helps us replace packages that are lost, however we do not earn enough to cover multiple losses of the same shipment. 

2. Errors in shipping address entered by the customer that we are not in control of. Please be sure you enter the correct shipping address when placing your order.

Q: WHAT IF I DON'T SELECT THE INSURANCE OPTION? Due to the high cost of replacing orders we can not ship you a replacement free of charge if you do not purchase insurance. We highly recommend the insurance as it's only 2.5% of the total order value and gives you incredible peace of mind.

If you have more questions about our insurance option please reach out to us and we'll gladly help you. 

We offer this service option to give you peace of mind that you will never have to pay out of pocket for a lost, stolen or damaged package. The revenue we make from insurance goes directly to the cost of replacing packages. We do this so we can take care of you quickly and efficiently.